ICC T20 World Cup 2020

Frequently Asked Questions (FAQs)

What is the ICC T20 World Cup 2020 Fan Marketplace?

The ICC T20 World Cup 2020 Fan Marketplace is an authorised site for the listing and sale of official tickets to the ICC T20 World Cup 2020. It has been set up to provide a safe and secure environment to enable fans to seek a refund for tickets they can no longer use, if new buyers are found for the seats. ICC T20 World Cup 2020 Fan Marketplace is powered by Ticketek.

Are the tickets genuine?

Yes. All tickets listed on ICC T20 World Cup 2020 Fan Marketplace have been verified and approved by the ICC, giving you the peace of mind that tickets are 100% valid. All transactions are monitored and when a ticket is sold, Ticketek will cancel the original ticket and issue the buyer directly a new ticket in their name with a new barcode.

How are the ticket prices determined?

The price of tickets listed in ICC T20 World Cup 2020 Fan Marketplace is the face value of the tickets purchased initially through tickets.t20wprldcup.com.

What about service/delivery fees and other charges?

A one-off service/delivery fee from $3.95 per transaction applies.

Can I swap a ticket for another ticket in ICC T20 World Cup 2020 Fan Marketplace?

No. You can only buy or list tickets for sale through ICC T20 World Cup 2020 Fan Marketplace. There is no ability to swap tickets for different days, seats or venues.

What is the best platform to use to access ICC T20 World Cup 2020 Fan Marketplace?

We recommend you use your desktop computer to access ICC T20 World Cup 2020 Fan Marketplace for the best customer experience.

Returning Tickets

Who can sell tickets?

Only customers who purchased tickets online via tickets.t20worldcup.com to the ICC T20 World Cup 2020 using a valid ICC T20 World Cup 2020 account can sell tickets through ICC T20 World Cup 2020 Fan Marketplace.

Are there any ticket types I cannot sell?

Yes. Only tickets purchased through tickets.t20worldcup.com can be sold. No Hospitality or Travel Package tickets can be listed for resale.

Does it cost me anything to list my tickets?

No. We do not charge any fees for you to list your tickets on ICC T20 World Cup 2020 Fan Marketplace.

How do I list a ticket?

ICC T20 World Cup 2020 Fan Marketplace directly links to your ICC T20 World Cup 2020 account transaction history so you can pick and choose which tickets you want to list for sale. To list tickets for sale, simply log into your ICC T20 World Cup 2020 account from the ICC T20 World Cup 2020 Fan Marketplace website and choose the transaction. You will see a full list of the tickets that were purchased in this transaction and can select the tickets that you wish to list for sale. Once you have selected the tickets, check you’ve read the terms and conditions, then click ‘List my Tickets’ and you’re done! We will notify you by email once your tickets are successfully listed and then again if they are sold.

Please note: Hospitality and Travel Packages cannot be listed for resale.

Do I have to list all of my tickets?

No. You can pick and choose which tickets you want to list from your original transaction.

Please note: Hospitality and Travel Packages cannot be listed for resale.

Are my details shared with other fans?

No. Although we will be able to see your activity, all buying and selling will be completed privately from the public. You will only be able to see your own listed ticket activity and will be notified once your tickets are sold.

What happens to my current ticket when it is sold?

We will notify you via email once someone offers to buy the tickets listed by you. Once sold, we will cancel your original ticket and provide you with a refund for the face value amount of those tickets (ie the amount you paid for the tickets less any ICC T20 World Cup 2020 service/delivery fee and credit card charges). We will then issue the buyer with a new ticket that will have a new barcode. You will still be able to see your initial purchase in your transaction history.

When do I get my money back?

If your ticket is sold, we'll refund you the face value of the ticket, within 7-10 business days.

Do I still get my money back even if my ticket does not sell?

No, but your original tickets remain valid if it is unsold or unlisted so you can still attend the event session. If you do not unlist your tickets, the tickets will automatically be delisted after the event session.

I am trying to list a child or concession ticket but my tickets are automatically listed as adult tickets.

Don’t worry; all tickets will be listed as adult tickets to maximise the chances to sell tickets to other fans.

Can I list a gifted ticket?

No. Only the original purchaser of a ticket can list the ticket on ICC T20 World Cup 2020 Fan Marketplace.

Can I relist a ticket that I purchased through ICC T20 World Cup 2020 Fan Marketplace?

Yes. If you buy a ticket through ICC T20 World Cup 2020 Fan Marketplace, the transaction details will be listed in your ICC T20 World Cup 2020 account, allowing you to list the ticket for sale if you can no longer use it.

Can I list a ticket that I have purchased at an agency or over the phone?

No. You can only list tickets for sale that were purchased using a valid ICC T20 World Cup 2020 account via tickets.t20worldcup.com

What happens if I decide that I want to attend the event after all?

No problem, it's easy to unlist tickets that haven't been sold. The original ticket remains valid if it is delisted prior to a new buyer entering into a transaction to attend the event session in those seats. All you have to do is log in to ICC T20 World Cup 2020 Fan Marketplace and unlist your ticket.

What terms and conditions apply to the ticket?

Tickets will be subject to ICC T20 World Cup 2020's standard ticket conditions of sale and entry.

Buying Tickets

How can I buy a ticket?

Visit ICC T20 World Cup 2020 Fan Marketplace and browse ticket listings by match. You can secure great tickets at face value prices with the peace of mind that the tickets are 100% valid with all transactions securely processed through ICC T20 World Cup 2020.

How many tickets can I purchase per transaction?

You can purchase up to 10 tickets per transaction (if available) within the one listing. You will have the option to choose how many tickets from a particular listing that you would like to purchase, but will be prevented by the system from leaving single tickets.

How can my tickets be delivered?

You will be provided with a selection of delivery options when you buy your tickets.

What payment methods can I use?

Tickets can be purchased using a valid credit/debit card. No cash, ICC T20 World Cup 2020 gift vouchers can be redeemed to purchase tickets through ICC T20 World Cup 2020 Fan Marketplace.

Can I purchase different types of tickets (eg child, concession) on marketplace?

No, only Adult tickets are available for purchase through ICC T20 World Cup 2020 Fan Marketplace.